Communicating Across Cultures

“The book is easy to read and contains numerous tables/figures to clarify the text….This book does a good job of exploring various aspects of intercultural communication. The use of IINT is a perspective that has a strong research foundation and the book will be a wonderful addition to the libraries of clinicians and researchers.”

—Doody's Review Service


“Of inestimable value for all individuals who recognize the importance of 'global and domestic diversity trends....Whether one is conversing with peers, loved ones or business contacts, using the strategies and information found in the pages of this book will, most assuredly, add to the quality of those interactions.”

—Transcultural Psychiatry (on the first edition)


“I have reviewed almost all of the current intercultural communication texts, and I can state with certainty that Communicating Across Cultures, Second Edition, is the best I have read. The text is thorough, yet remains interesting, engaging, and digestible. Today, more than ever, we need to concentrate on building cultural competencies in our students. This text is a vehicle for doing so.”

—Michael J. Woeste, EdD, Department of Communication, University of Cincinnati


“What courage! In the midst of the greatest global mobility ever, Ting-Toomey and Dorjee have seized this moment to weave together intercultural knowledge, attitudes, and behaviors to develop powerful bridges across troubled waters. Expanding on Ting-Toomey’s first edition, the second edition eloquently synthesizes different contexts, disciplines, and perspectives. The book's examination of mindfulness and identity negotiation encompasses both domestic and international complexities. New discussions of mobility, adjustment and acculturation, and social identity theory are fresh and relevant. This sophisticated text, suitable for upper-division undergraduates and graduate students, will take center stage on your desk.”

—Janet M. Bennett, PhD, Executive Director, The Intercultural Communication Institute


“Utilizing an integrative identity negotiation theory framework, this book offers an in-depth, comprehensive, and research-based treatment of major intercultural communication theories and concepts, suitable for advanced undergraduate and beginning graduate courses. It examines core intercultural communication variables—identity, competence, values, culture shock, language, and nonverbal communication—before turning to important issues and settings such as immigration, intergroup biases, conflict, intimate relationships, and ethics. I am particularly pleased to see attention given to peace building and social justice issues in the second edition. Ting-Toomey and Dorjee bring into the text their own rich experiences with intercultural communication, providing the reader with both motivation and tools for examining interaction and relationships in an increasingly interdependent, interconnected, and globalized world.”

—Benjamin J. Broome, PhD, Hugh Downs School of Human Communication, Arizona State University


“The book pinpoints and substantively addresses significant factors that affect intercultural human relationships in multiple global contexts. Each chapter provides substantive content followed by a chapter summary and critical thinking questions. This well-researched second edition provides what students need to hone their knowledge, skills, practices, and sensitivities with regard to diverse populations. It will make a good required text for my Ethnic and Cultural Concepts and Principles course.”

—Rita Takahashi, PhD, School of Social Work, San Francisco State University