“This is a very well-written book. It is refreshing to see differing approaches leaders can apply in ever changing, challenging environments.”

—Doody's Review Service


“Wouldn’t it be lovely if we could tell employees and organizations, 'Here’s the change, now do it!'? Of course, it’s not that simple. Enter Marshall and Nielsen, experienced pros in the field of personal and organizational change, who understand the role of motivation and how leaders can influence it. They integrate the science and wisdom of MI into a no-nonsense, easy-to-read guide about what to do to support employee and organizational change, when to do it, and—of equal importance—when not to. Managers, consultants, trainers, and students alike will find depth and nuance. Put this book on the shelf where you can reach it!”

—David B. Rosengren, PhD, President and CEO, Prevention Research Institute


“This book does a wonderful job of describing the art of leadership and weaving it together with MI concepts. The authors show that the personal qualities of good leaders—such as knowing what style, approach, or skill is necessary in a given situation—are also what make an effective MI practitioner. I like the concrete suggestions that aid in understanding the concepts; the vignettes and self-reflective activities in each chapter are especially helpful. Among my favorite points the authors make is that the basic concepts and skills that apply to doing MI with individuals also apply to organizations. Lecturing or trying to persuade individuals and organizations to change almost never works.”

—Ellen R. Glovsky, PhD, RD, LDN, Registered Dietitian; member, Motivational Interviewing Network of Trainers


“Marshall and Nielsen offer a unique, creative combination of organizational leadership and MI. The coverage of MI seems very clear for someone with no prior exposure, with rich and detailed applications to organizations, particularly at the supervision and work group levels. The case examples are extremely useful and relevant to health and human service settings. There are examples of dialogue to use in supervision, as well as probing reflective exercises and worksheets to help the reader apply the material. Engaging and accessible, with easy-to-understand applications of theory, this book is well suited as a text for classes in leadership or supervision or as a resource for working professionals.”

—Tom Packard, DSW, School of Social Work (Emeritus), San Diego State University